The promotion package for 20% off 4 sessions is to be used within 60 days of purchase.
We offer postage to be delivered directly to your door for your piece/s, this is a cost of £20 for all items smaller than our weight limit if you piece exceeds the weight limit you will liable for the full cost of postage.
Your pieces will be ready for pick up from a minimum of ONE WEEK and a maximum of TWO WEEKS. We do not make exceptions. Our pick up times are every Wednesday, Saturday and Sunday from 12:30pm onwards. We please ask you to pick up your pottery within 30 days or we unfortunately do not have the space to store it and we will have to give it to charity.
In the unlikely event that you break one or more of our pottery pieces, you will be fully liable to pay for that/those piece/s.
Very, very rarely we encounter breakages within the kiln (oven) this is due to the 1000 degree heat that your pieces will be fired at. This is something we unfortunately can not do anything about but is a matter of chemistry. In the case that your piece does break we can either give you a full refund for the piece or you can paint two of the same pieces again for free, along with 2 free studio fees. We take extra extra precaution with our pieces when firing however this is something we can not predict.